24/7 Legal Intake Answering Service: Never Send a New Case to Voicemail

A new client with a legal problem rarely waits. If your firm does not answer, most callers will not leave a voicemail, they call the next firm on the list, and by the time you check messages the case is gone. That is brutal for a solo attorney who is the intake desk by default, and it is exactly the leak a 24/7 legal intake answering service is built to close. Answer first, qualify, and hand the caller off while the matter is still warm.

The intake problem for solo and small firms

You cannot stop mid-hearing to answer the phone, and the calls that come in at 7pm on a Friday do not wait until Monday. A large share of firm calls go unanswered during business hours, and even more after hours, and callers who hit voicemail overwhelmingly hang up and move on. For a personal injury, family, criminal, or immigration matter, that lost call can be a case worth a great deal.

What the AI does for legal intake

• Answers every call 24/7, so a new-client call after hours reaches a professional greeting instead of voicemail.
• Gathers the intake details you define: practice area, basic facts, location, and contact information.
• Qualifies the caller against your criteria and routes a good fit to a booked consultation or a transfer.
• Warm-transfers the calls you want to take live, and captures everything for the ones you follow up on.
• Screens spam and solicitors so your line is for real prospective clients.

Speed is the whole game in intake

The firm that answers first usually signs the client. Answering instantly and transferring while the caller is still engaged beats a next-day callback, because by the next day they may have already retained someone else. This is speed to lead applied to legal intake. See why the first firm to answer wins and the broader guide for law firms.

After hours is where cases are won or lost

Many high-value calls, the accident on a Saturday night, the arrest at 2am, come in when no one is at the desk. Answering them is a genuine growth channel, not just a convenience. See after-hours calls.

Keep your number, stay in control

You keep your firm's number and forward calls to the AI, and you set exactly what it asks, who it transfers to, and when. It captures the details and hands off; your attorneys and staff stay in control of the representation. See how transfers work.

Hear the intake flow

Call our AI receptionist at (480) 526-9269, then start a free trial on the pricing page.

Frequently asked questions