Effective Date: October 1, 2025
These Terms of Service (“Terms”) govern your use of the HostStand.ai website, products, and services (“Services”). By accessing or using HostStand.ai, you agree to these Terms. If you do not agree, please do not use our Services.
1. Overview
HostStand.ai provides an AI-powered voice assistant platform designed to help restaurants manage calls, reservations, and guest communication. These Terms apply to all users, including restaurants, staff, and partners using the platform.
2. Eligibility
To use HostStand.ai, you must:
- Be at least 18 years old and capable of entering into a binding contract
- Provide accurate and complete information when creating an account
- Use the Services only for lawful purposes and in compliance with these Terms
3. Accounts
When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.If we suspect misuse or unauthorized access, we may suspend or terminate your account to protect both you and our system.
4. Service Description
HostStand.ai provides automated call handling, reservation management, and guest support tools. Features may include:
- AI-powered phone answering
- Reservation creation, modification, and cancellation
- Integration with third-party platforms
- Data analytics and reporting
We may update or enhance the Services from time to time, which may include new features or design improvements.
5. Payments and Billing
For paid plans:
- Pricing and billing terms are shown at signup or renewal
- Fees are charged on a recurring basis (monthly or annually)
- All payments are non-refundable unless required by law
- Failure to pay may result in suspension or termination of your account
6. Data and Privacy
You retain ownership of all restaurant and guest data processed through HostStand.ai. By using the Services, you grant us a limited license to process, store, and analyze that data solely to operate and improve the platform.We never sell personal information. Our data practices are detailed in our Privacy Policy.
7. Call Recording and Legal Compliance
If your plan includes call recording or transcription, you are responsible for complying with all local, state, and federal call recording laws. You must ensure that callers are notified where legally required.
8. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose
- Interfere with or disrupt the platform or its infrastructure
- Attempt to gain unauthorized access to other accounts or systems
- Copy, modify, or reverse engineer any part of HostStand.ai
We reserve the right to suspend or terminate accounts that violate these Terms or abuse the Services.
9. Availability and Reliability
We work to keep HostStand.ai online and reliable at all times, but we cannot guarantee uninterrupted access. Scheduled maintenance, updates, or technical issues may occasionally affect availability.
10. Intellectual Property
All trademarks, software, and content on HostStand.ai are owned by HostStand.ai or its licensors. You may not reproduce, distribute, or create derivative works from our materials without written permission.
11. Confidentiality
If you receive confidential information about our systems, technology, or pricing, you agree not to share it without our written consent, except as required by law.
12. Limitation of Liability
To the fullest extent permitted by law, HostStand.ai is not liable for indirect, incidental, or consequential damages arising from your use of the Services.Our total liability for any claim will not exceed the amount paid to HostStand.ai in the twelve months prior to the claim.
13. Disclaimer of Warranties
The Services are provided “as is” and “as available.” We make no warranties, express or implied, about reliability, availability, or fitness for a particular purpose. You use HostStand.ai at your own risk.
14. Termination
You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or misuse the platform.After termination, certain sections (like data ownership, confidentiality, and limitation of liability) will remain in effect.
15. Updates to These Terms
We may update these Terms from time to time. Any changes will take effect when posted on this page with a new effective date. Continued use of HostStand.ai after updates means you accept the revised Terms.
16. Governing Law
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any disputes will be handled in the courts located in Clark County Nevada.
17. Contact
If you have questions about these Terms or how our Services work, you can contact us through our website.