HostStand.ai (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, services, or platform.
By using HostStand.ai, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide
When you sign up for a demo, create an account, or communicate with us, you may provide:
- Name, phone number, and contact information
- Restaurant or business name
- Billing and payment details (if applicable)
- Any other information you choose to share with us
b. Information Collected Automatically
When you visit our website or use our platform, we may automatically collect:
- Device and browser information
- IP address and location (approximate)
- Usage data such as pages visited and actions taken
- Cookies and similar tracking technologies
c. Information Collected Through Calls
When HostStand.ai handles restaurant calls, we may collect or process:
- Caller ID and phone numbers
- Call audio recordings or transcripts (if enabled by the restaurant)
- Reservation details such as guest name, date, time, and party size
We process call data on behalf of the restaurant using HostStand.ai’s service. Restaurants are responsible for ensuring their use of the platform complies with applicable privacy laws.
2. How We Use Information
We use collected information to:
- Provide, maintain, and improve HostStand.ai’s services
- Facilitate reservations and manage restaurant communications
- Respond to support requests and inquiries
- Send updates, account notices, or marketing communications with consent
- Analyze platform performance and usage
- Ensure system security and prevent fraud
We never sell your personal information to third parties.
3. How We Share Information
We may share information only as needed to operate our service:
- With service providers who help us host, process payments, or support our platform
- With restaurants who use HostStand.ai to manage their guest communications
- With legal authorities if required to comply with applicable law, regulation, or legal request
- With your consent when you authorize us to share data with third parties
All partners and vendors are required to keep your data secure and use it only for the intended purpose.
4. Data Retention
We retain data only as long as necessary to provide our services and comply with legal obligations. Call recordings, transcripts, and related metadata may be stored for a limited time and can be deleted upon request by the restaurant.
5. Cookies and Tracking Technologies
We use cookies and similar tools to improve your browsing experience, understand user behavior, and measure site performance. You can adjust cookie preferences in your browser at any time.
6. Data Security
We use industry-standard encryption and security measures to protect all data stored or transmitted through HostStand.ai. While no system is completely secure, we continuously update our practices to safeguard your information.
7. Your Privacy Choices
You have the right to:
- Access or request a copy of your personal data
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Disable cookies in your browser settings
To exercise these rights, please contact our team through the HostStand.ai website.
8. Children’s Privacy
HostStand.ai is not intended for children under 16. We do not knowingly collect or store data from minors. If you believe a child has provided us information, contact us to have it deleted.
9. International Data Transfers
If you are located outside the United States, your information may be transferred and processed in the U.S. or other jurisdictions where our servers or partners operate. We ensure appropriate safeguards are in place for all international transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on this page with a revised effective date. Continued use of our services after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle data, you can contact us through our website.